General FAQ

Customers may only use one coupon per transaction, as long as the coupons do not state otherwise. Combining (also known as stacking) two or more coupons per item is not allowed.

Illness Policy

For the health and safety of our students and staff, as well as your child, we ask that you do not send your child to camp if he/she has or had a fever or diarrhea in the past 24 hours, has an active cough, frequently needs to blow their nose or has any other contagious illness.

If your child becomes ill with a communicable disease, contact your doctor to determine proper care and then notify Dragonfly Designs.

A sick child cannot participate in a meaningful and effective way. The CDC recommends that you stay home for at least 24 hours after your fever is gone (without the use of a fever-reducing medicine). If in doubt, please keep your child home an extra day.

  • Need to cancel?
    • If you need to cancel your camp/event/party/class/workshop, we will issue a store credit for the amount paid less a 10% fee. Store credits can be used on any Dragonfly Designs service or product. Since we purchase supplies and procure staff in advance, we are unable to issue cash refunds.
    • Store credits are transferable to other accounts.
  • Need to reschedule your event or party?
    • We will happily work with you to reschedule your event/party to a more convenient time. Changes in event date will incur a $15 administrative change fee.
  • Need to change your camp/class?
    • You can request to move to another class/camp on a different day/time. You must submit this request in writing at least 7 days prior to your original camp/class start date. There is a $15 administrative fee for each change. All changes are subject to availability. Please email stacee@dragonflyfun.com
      • Most camp classes require a Materials Kit (purchased separately). Dragonfly Designs is not responsible for missed classes or non-participation due to kit not being purchased prior to camp/class. There are no returns on Materials Kits.
    • If you switch to another camp/class that has a kit you will have to purchase the new kit at its cost. We cannot accept kits once they have been shipped and opened.
    • Early bird special rates are forfeited upon request to transfer.
    • Other policies
      • We do not prorate or refund tuition for days missed due to illness or injury.
      • Any returned checks/payments incur a $20 fee. 
      • In the rare case Dragonfly Designs has to cancel a camp/event/class/workshop, a makeup opportunity will be scheduled.

You can use your full credit on anything we offer! Simply apply your coupon at the checkout stage of your purchase. There is a box for coupons on the website where you can apply it. During checkout please provide the same email you used to register as it is linked to your account.

Virtual Events

We will check in with you one week before the party to obtain a final headcount. Once we’ve established the number of expected guests and any add-on services, we will collect the remaining balance due prior to the party.

We suggest booking a party with your best guess of the number of guests you are expecting, and then adding on additional guests if needed. We confirm the number of party guests one week before the scheduled event.

Yes! Our Virtual Creative Events are super social, engaging, unique and fun! Let Dragonfly Designs take the stress out of hosting! Our event planners will work with you from A to Z. We even send beautiful Materials Kits to each attendee. We also offer exciting gift add-ons to make your guests feel extra special.

No problem! We will happily work with you to reschedule your event/party to a more convenient time. Changes in event date will incur a $15 administrative change fee.

A whole lot of fun! First, you and your guests will be welcomed into the Zoom room by a friendly Art Instructor and Administrator. The Instructor will then guide you through the “unboxing” process of your Materials Kit. Your Art Instructor will go through the techniques you’ll be using to complete your selected project. Next, it’s time to let your creativity fly!  Don’t worry if you have little or no previous art experience. Our amazing instructors will guide and help you bring out your inner artist. During this time the Art Instructor will engage guests in conversation (while encouraging participants to chat with each other) and maybe even play an ice breaker game to really get the party rolling!  After the project is complete, show off your work and take a group selfie for you to remember your event forever.

All ages! We host parties from 5 – 99. Everyone is welcome!

  • Yes, we are always grateful for staff gratuities! The easiest way is to Venmo our owner and she’ll pass this along to the designated artist. We also accept payment through PayPal or an authorized charge to your original form of payment. 
  • Paypal: make a payment to stacee@dragonflyfun.com 
  • Venmo account username: Stacee-Gillelen-1
  • We can also charge the credit card that the original purchase was made on.

Our per person pricing includes a beautifully packaged Materials Kit mailed to each event goer. These kits are so exciting to receive!   As an example, our paint kits include:

Paint, paint brushes, pallet, and canvases to create the painting you have selected. 

Virtual Camps & Classes

All of our programs are led by year-round, college-educated instructors (many with advanced degrees in the arts) who teach a wide range of creative projects in an age-appropriate way. Our caring staff will assist your child in exploring techniques and materials while tapping into their own artistic abilities!

Yes! We group children by their age and ability level, as well as tailor projects to ensure they are developmentally appropriate and fun!

We have a minimum of 2 Art Instructors per classroom (a 1:10 ratio)

  • An Administrator manages a waitroom, scans the classroom for questions, engages the kids, and spotlights the best camera angles
  • The Main Instructor uses 2 separate camera angles: one on their face + one on their hands
    • We add additional instructors for larger groups to manage breakout rooms

Our teachers will do their best to catch your child up in the following class. However, we do not offer a refund for missed classes.

Shipping

Please checkout using one shipping address. Then, either send an email reply to: elaine@dragonflyfun.com. with special instructions of where to send the second package or write the second mailing address in the “special instructions” box!

Yes! We now have the capabilities to ship worldwide. Please contact us for a quote.

  • Shipping in the SF Bay Area – 1 business day
  • Shipping to other parts of California – 2 business days
  • Shipping to various parts of the USA – 2 – 3 business days
  • Shipping to Canada: 5 – 10 business days
  • We ship internationally!  Ask for a quote.

Zoom

We always have two instructors in every class and if ratios exceed 1:10 we add another teacher to manage breakout rooms.

No, we do not record our classes.

We send out our Zoom links 3 days before class starts. Be sure to check your junk/spam/promotions folder if you don’t see it in your inbox.

We will email you with your zoom link 3 days before the start date of your class.

First please check your spam, promotions and junk folders. If you still can’t locate the link, please email elaine@dragonflyfun.com.

We do not use passwords. We use breakout rooms and our administrator lets in students that are on our roster. Only the names on our list will be allowed in the Zoom room.

Kits

If you already have the Basic Tool Set (round nose, chain nose, flush cutters) described on the second page of our Art Camps (after you hit “Next Step”) you do not need to purchase them again and they are not automatically included in our kits.

Our Cartooning classes don’t require a kit.

Please have the following materials ready for your class:

  • Sketchbook (optional) or copy paper
  • Felt tip pen
  • Fine point pen
  • Pencils
  • Watercolor paints (optional) 
  • Colored pencils (optional) 
  • Eraser

You will receive your Materials Kit the week before your first registered class begins. Our team proactively tracks your package, however, if you haven’t received your kit 3 days before class starts, please email us at stacee@dragonflyfun.com.