Customer Care

FAQ

  • Adult Jewelry Making Parties
  • Birthday Parties
  • Camps
  • Girl Scouts

I’m not sure the number of individuals attending, what should I select when booking?

We suggest booking a party closest to the number of children you are expecting, and then adding on addidtional children if needed. We confirm with you the number of party guests one week before the scheduled event.

What is your cancellation policy?

If you need to reschedule we will make every effort to accommodate your request. For cancellations three weeks or more in advance, a full refund minus a 4% credit card processing fee will be given. Parties cancelled less than 3 weeks in advance are given half refunds.

What can we create during a Bead Bash?

Our Bead Bashes are perfect for girl’s night out, mother’s club gatherings, bridal showers, baby showers, fund raising activities, bachelorette parties or any other special occasion that you can think of.
 Unlike classes at beading stores Dragonfly Designs provides all the tools, supplies and instruction to create the jewelry that you’ve always wanted to know how to make. Best of all, we bring the party to you for one per person price.

You can select 2-3 pieces of jewelry to create during the 1.5 hour jewelry party. Bead stringing techniques will be taught is a fun, engaging way! It’s sure to be the party everyone will remember!

Planning a Private Event such as a Holiday Party, Bat Mitzvah, or Corporate Event?

Allow Dragonfly Designs to host your next Private or Corporate Event to help you create the perfect party entertainment that all ages will love! Corporate clients will love making jewelry as a fabulous team building activity. 
We provide an amazing array of beads, clasps, charms & findings + jewelry making instruction designed with the client’s specific budget in mind; always keeping quality to the highest quality standards possible.

Jewelry making is at once stress relieving and satisfying. Your guests or employees will come away with a bonding experience and handmade creations to keep or give as a gift. Consider us to add some sparkle to your next private event or corporate affair!

I’m not sure the number of individuals attending, what should I select when booking?

We suggest booking a party closest to the number of children you are expecting, and then adding on addidtional children if needed. We confirm with you the number of party guests one week before the scheduled event.

What is your cancellation policy?

If you need to reschedule we will make every effort to accommodate your request. For cancellations three weeks or more in advance, a full refund minus a 4% credit card processing fee will be given. Parties cancelled less than 3 weeks in advance are given half refunds.

What are the differences between the Birthday Packages?

All of our Birthday Party Packages are appropriate for ages 5 & up, teens & tweens.

The Beaded Birthday and Bling Fling 1.5 hour party packages are the same party tailored to fit your party size, either 10 or 15 participants with the opportunity to add additional participants at an added cost.

The Beaded Birthday Deluxe is a 1.5 hour package & includes all of the items offered during a Bling Fling or Beaded Birthday and also includes colorful hair extenstions, and a handmade  personalized necklace, bracelet or earrings for the Birthday Girl + the ability to order more for each participant to take home with them as an additional party favor for an additional cost.

The all inclusive Beaded Birthday Super Deluxe is a 2.0 hour package & includes all of the items offered during a Beaded Birthday Deluxe and also includes 3 Party Hosts + a handmade  personalized necklace for the Birthday Girl plus one for each participant to take home with them as an additional party favor.

Beaded Birthday Deluxe Personalized Jewelry:
Dragonfly Designs design staff create each personalized necklace and bring them to the party completed and gift wrapped for each guest. You, the party host, help design each piece by choosing a custom charm & crystal color for each guest.

*1 hour party with 2 trained party hosts:

A more economic version of our classic birthday packages the One Hour Birthday is short, sweet and simple. At this party your guests will have the opportunity to make jewelry for one hour. Most guests can make 1-2 pieces on average during this party type. The MAXIMUM number of guests for this party is 9 including the birthday child. Once you reach 10 guests you must upgrade to a 1.5 hour party option with 3 party hosts.

The Birthday Party To Go is a kit specially designed to fit the needs of parties outside of our service area. Includes top quality supplies, party favor pouches, tools and instructions.

What happens during the jewelry making parties?

After an introduction we teach the children how to design a charm bracelet and then each guest is offered the opportunity to create any number of beaded projects. (Necklaces, bracelets, earrings, hair jewelry, ankle bracelets, key chains, backpack charms, sun catchers & bookmarks are some of the options that we bring to each party.) We ensure each child makes jewelry that is a perfect fit for them. Children select from a huge array of color coordinated beads made of the highest quality materials! Our “Fly Girls & Guys” are available to assist with design help, bead selection and finalizing each piece with a clasp. 
Each party participant receives an organza gift pouch to store their newly handmade “party favors”. Our “Fly Girls & Guys” need approximately 15 minutes to set up and break down beading supplies.

My child likes the color “blue” will you be sure to have her favorite color beads at the party? What are your beads made from?

We bring a huge selection of color coordinated beads made of the highest quality materials such as Czech glass, fresh water pearls, crystals and semi-precious gems! We have a bountiful selection of all colors of the rainbow that we bring to each party.
 We encourage you to read the comments our happy customer’s have made about our jewelry making parties by visiting yelp.

What is the best age to host a beading party?

At Dragonfly Designs we tailor the party to the age and interest of the children we are serving. Our highly trained staff have both a background in working with children as well as extensive jewelry making knowledge. We come prepared with everything we need to make the party a fun and engaging experience for children ages 5 and up, teens and tweens.

How much space is needed?

We have found that party guests enjoy sitting together to work on their jewelry pieces. If you have a large dining room table or kitchen table that can accommodate all party guests that is ideal.
 We bring lots of beads, so the more table space that we have available the better, however we will work with what space you have!
  “Fly Girls & Guys” also need a separate but adjacent surface to complete the childrens projects & display all of the beads, charms & jewelry making options. A separate countertop or foldable table works well for this purpose. Our hosts also appreciate 1 chair. We can fill a 6′ table alone with all the beads and choices that we bring!

Drop Off/Pick Up procedures at Residential Studio Location: 55 Nursery Way – So. San Francisco

  • Please plan to park & walk your child into camp.
  • Camp is located in the white door on your right hand side of the home as you approach the walkway to the front door.

Drop Off/Pick Up procedures at 117 Diamond Street – San Francisco Campus:

  • Our staff will be waiting to escort your child to camp each day during the following hours: (cars are not allowed to stop & block the flow of traffic – please have paperwork, remaining balance, jackets & lunch ready for the escorted drop off)
  • Drive through drop off and pick up will take place in the “Most Holy Redeemer” Parking Lot that is shared with Marin Prep. from 8:45am to 9:00am & 3:00-3:15pm
  • If you arrive outside of these hours, please plan to park and come into the school to pick up/drop off your child
  • Parents will be provided with a code to enter the building before camp begins.
  • Once you walk into the entrance, you will see a small flight of stairs leading to the lower level of the school.
  • Walk down those stairs and through the doorway straight ahead.
  • Continue straight to our classroom. There will be a sign on the door that says “Dragonfly Designs”
  • Pick up 3:00 – 3:15: Staff will be waiting outside with campers to facilitate drive through pick up.
  • After 3:15pm parents must park & come in to school, as well as pay for after care.

Camp Reminders

  • Please bring a check made payable to Dragonfly Designs for any remaining balance due to the 1st day of camp.
  • Dress your child in layers as the weather in the Bay Area can be unpredictable.
  • Have children dress in comfortable clothes appropriate for movement & “making a mess.”
  • Bring a bagged lunch to camp each day. Please do not bring nuts of any sort to camp. (Healthy snacks will be provided by Dragonfly Designs)
  • Bring sunscreen, water bottle, hats & jackets for outdoor play.
  • Please let us know if your child has any allergies.
  • Label any prescription medication & provide clear instructions to staff.
  • Label all removable personal belongings
  • Please be on time to pick up your child. After 3:15pm parents pay for after care at $20.00/day. Camp ends at 5:00pm – there is a $1.00/minute charge after 5pm pick ups; payable at pick up on late days.

Who teaches these camps?

Our Lead Camp counselors are permanent year round employees of Dragonfly Designs who teach in our afterschool enrichment programs & host parties. Our wonderful staff are college educated & comply with California standards for working on school campuses including TB testing & background checks through DOJ & FBI.

Is before & aftercare taught in English?

Yes all camps (including the immersion camps) are taught in English not in the target language.

Who should attend the immersion camps?

This camp is ideal for students attending a Chinese immersion school, Mandarin classes or Spanish classes in the San Francisco Bay Area that are looking to enhance their skills during school breaks. Our experienced instructors are native speakers, fluent in Mandarin and have been teaching art, textiles & jewelry making classes in the target language with Dragonfly Designs in afterschool enrichment classes.  They will expertly lead students through art projects in the target language to enhance language skills and comprehension while having fun crafting art, textiles & jewelry! Boys & Girls, ages 5 and up!

I want to make sure my child is active during the day – do children play outside?

Yes! A typical day includes a variety of tasks to keep kids active. In addition to art, textiles & jewelry making they also will have time for yoga and outdoor free play time!

My child has never (or has done a lot) of jewelry making. Is this a good fit for them?

We group children by age & ability level & taylor projects to ensure they are developmentally appropriate & fun!

  • Art & Jewelry + Immersion camps are for ages 5-12
  • Textiles & Fiber Arts camps are for ages 7-14

Who teaches these classes?

Our Main Camp counselors are permanent year round employees of Dragonfly Designs who teach in our afterschool enrichment programs & host parties.

How many teachers will there be?

Our teacher to student ratio does not exceed 10:1 and is often much lower.

Do I need to provide snacks and lunch?

We will provide a healthy snack but ask the parent to provide a lunch.

What is your cancellation policy?

If you need to reschedule we will make every effort to accommodate your request. For cancellations three weeks or more in advance, a full refund minus a 4% credit card processing fee will be given. Parties cancelled less than 3 weeks in advance are given half refunds.

Privacy Policy

Dragonfly Designs, LLC knows that your privacy is important to you, and we want you to know that it is important to us too.

We created this Privacy Policy to explain the types of information we collect through our websites located at www.dragonflyfun.com, https://www.jewelrybydfly.com/, and the various social networking platforms that we use (collectively, our “Websites”). This Privacy Policy explains how we will use, disclose and protect this information once it is collected, and how you can opt-out of some of our uses and disclosures of your information.  By using our Services or otherwise providing us your information, you consent to this Privacy Policy as it may be amended from time to time.

Here are a few general principles to keep in mind as you read through this Privacy Policy:

  • The Services are provided by Dragonfly Designs, LLC and its corporate affiliates (“Dragonfly Designs, LLC”) (referred to collectively in this policy as we, us, our and other similar pronouns). The information you provide to our dealers and other service providers is passed to us, and used by us in accordance with this Privacy Policy.
  • As our business evolves, this Privacy Policy may change, so check back to this page periodically to make sure you understand how your personal information will be treated.

Your Consent to Communications

By providing your contact information to us or our dealer, you consent to receive email messages, text messages, phone calls, and postal mail, including that of a promotional nature, from Dragonfly Designs, LLC and our affiliates at the contact information you provide. Messages may be about our promotional offerings. You are not required to agree to this in order to purchase property, goods or services from us. You represent that you are legally competent and have legal authority to form a contract and provide this consent with respect to the contact information you provide. You may not consent on behalf of someone else or provide someone elses contact information. We will obtain the date, time and content of your messages to us. You may elect to no longer receive promotional communications, and any communications to your mobile device, by contacting us at privacy@Dragonfly Designs.com with Subject: Opt Out. mailto:privacy@dragonflydesigns.com If we believe that the security of your Personal Information in our care may have been compromised, we may seek to notify you of that development.

Terms and Conditions of Use

Welcome to our website! This site is maintained as a service to our customers. By using this site, you agree to comply with and be bound by the following terms and conditions of use. Please review these terms and conditions carefully. If you do not agree to these terms and conditions, you should not use this site.

  1. Agreement. This Agreement (“Agreement”) specifies the Terms and Conditions for access and use of www.jewelrybydfly.com (“Site”). The contents of our site and the site as a whole are intended solely for your personal, noncommercial use. Specifically, Dragonfly Designs grants you a limited, revocable, nonexclusive license to use this site solely for your own personal use and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works, or other use. You agree not to copy materials on the site, reverse engineer or break into the site, or use materials, products or services in violation of any law. You may, however, download or electronically copy and print any of the page contents displayed on the site, but no right, title, or interest in those materials will be transferred to you. This Agreement may be modified at any time by stacee@jewelrybydfly.com upon posting of the modified agreement. Any such modifications shall be effective immediately. You can view the most recent version of these terms at any time at www.jewelrybydfly.com/terms.html. Each use by you shall constitute and be deemed your unconditional acceptance of this Agreement.
  2. Compliance Guarantee. Dragonfly Designs ensures that its applicable products, supplies and merchandise are in full compliance with the most recent California’s Lead-Containing Jewelry Law. Good faith measures are taken to comply with the aforementioned law, as well as current California Department of Toxic Substances Control requirements.
  3. Pricing. The prices displayed at the site are quoted in U.S. Dollars and are valid and effective only in the United States and Canada. Most Dragonfly Designs products displayed on the site are available in various retail stores in the United States while supplies last. In some cases, merchandise displayed for sale at retail stores might have different prices or promotions at different times than this site. Sale prices on the site are internet-only specials and do not reflect the pricing of the retail affiliate stores.
  4. Colors. We have made every effort to display as accurately as possible the colors of our products that appear on this site. However, the actual colors you see will depend on your monitor, and thus, we cannot guarantee that your monitor’s display of any color will be accurate.
  5. Availability. Please understand that many of our featured items are selected in limited quantities and, because of their limited availability, their stock will not and cannot be refreshed. That means once an item is gone, it may be gone for good and not appear on the site again. When an item featured on Dragonfly Designs is no longer in stock, we make every attempt to remove that item from the site in a timely manner. Should you have any questions concerning the availability of an item, please contact us at stacee@jewelrybydfly.com. 
  6. Privacy. Your visit to our site is also governed by our Privacy Policy. Please review our Privacy Policy at www.jewelrybydfly.com/policy.html. Dragonfly Designs reserves the right, and you authorize us, to use and assign all information regarding site uses by you and all information provided by you in any manner consistent with our Privacy Policy.
  7. Ownership. All content included on this site is and shall continue to be the property of Dragonfly Designs or its content suppliers and is protected by applicable copyright, patent, trademark, and other proprietary rights. Any copying, redistribution, use or publication by you of any such content or any part of the site is prohibited, except as expressly permitted in this Agreement. Under no circumstances will you acquire any ownership rights or other interest in any content by or through your use of this site.
  8. Use. You may not use, download or copy any content on this website unless: (1) you use the content solely for personal, informational and non-commercial purposes; (2) the Dragonfly Designs® trademark and copyright symbol and statement set forth on each page of this site appears on each downloaded or copied page; and (3) no modifications are made to any content. The rights granted to you constitute a license and not a transfer of title. Dragonfly Designs reserves the right to revoke the authorization to view, download and print the content available on this site at any time, and any such use shall be discontinued immediately upon written notice from Dragonfly Designs. Except as expressly provided herein, you may not use, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit or distribute any content from this site in whole or in part without the prior written permission of Dragonfly Designs. Any unauthorized use of any content contained on this site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. Any rights not expressly granted herein are reserved by Dragonfly Designs.
  9. Links to Third Party Sites. This site may contain hyperlinks to Web sites that are not controlled by Dragonfly Designs. Dragonfly Designs is not responsible for and does not endorse or accept any responsibility over the contents or use of these Web sites, including, without limitation, the accuracy or reliability of any information, data, opinions, advice or statements made on these Web sites.
  10. No Unlawful or Prohibited Use. As a condition of your use of this site, you agree that you will not use this site or the content contained herein for any purpose that is unlawful or prohibited by these terms and conditions.
  11. Compliance with Laws. You agree to comply with all applicable laws regarding your use of the website. You further agree that information provided by you is truthful and accurate to the best of your knowledge.
  12. Indemnification. You agree to indemnify, defend and hold Dragonfly Designs and our partners, employees, and affiliates, harmless from any liability, loss, claim and expense, including reasonable attorney’s fees, related to your violation of this Agreement, any activity related to your account, or use of the site.
  13. Inaccuracies. We endeavor to present the most recent, most accurate, and most reliable information on our site always. However, there may be occasions when some of the information featured on Dragonfly Designs may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional, and we apologize if erroneous information is reflected in merchandise price or item availability, or in any way affects your individual order. But please be aware that we present our content ‘as is’ and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a Dragonfly Designs product is listed at an incorrect price due to photographic error, typographical error or error in pricing information received from our suppliers, Dragonfly Designs shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Dragonfly Designs shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Dragonfly Designs shall issue a credit to your credit card account in the amount of the incorrect price.
  14. Disclaimer. YOU AGREE THAT USE OF THIS SITE IS AT YOUR SOLE RISK. DRAGONFLY DESIGNS DISCLAIMS ALL WARRANTIES OF ANY KIND, INCLUDING BUT NOT LIMITED TO ANY EXPRESS WARRANTIES, STATUTORY WARRANTIES, AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. TO THE EXTENT YOUR JURISDICTION DOES NOT ALLOW LIMITATIONS ON WARRANTIES, THIS LIMITATION MAY NOT APPLY TO YOU. YOUR SOLE AND EXCLUSIVE REMEDY RELATING TO YOUR USE OF THE SITE SHALL BE TO DISCONTINUE USING THE SITE.
  15. Limitation of Liability. UNDER NO CIRCUMSTANCES WILL DRAGONFLY DESIGNS BE LIABLE OR RESPONSIBLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL (INCLUDING DAMAGES FROM LOSS OF BUSINESS, LOST PROFITS, LITIGATION, OR THE LIKE), SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN ANY WAY RELATING TO THE SITE, YOUR SITE USE, OR THE CONTENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE AND/OR CONTENT IS TO CEASE ALL YOUR SITE USE. You may have additional rights under certain laws (including consumer laws), which do not allow the exclusion of implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, the exclusions or limitations in this Agreement that directly conflict with such laws may not apply to you.
  16. Applicable Law. You agree that the laws of the state of California, without regard to conflicts of laws provisions, will govern these Terms and Condition of Use and any dispute that may arise between you and Dragonfly Designs or its affiliates.
  17. Severability. If any provision of this Agreement shall be adjudged by any court of competent jurisdiction to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect.
  18. Termination. Dragonfly Designs may terminate this Agreement at any time, with or without notice, for any reason. Upon any termination of the Agreement by either you or Dragonfly Designs, you must promptly destroy all materials downloaded or otherwise obtained from this site, as well as all copies of such materials, whether made under the terms of use or otherwise.
  19. Correspondence. Although we will make every effort to respond quickly to applicable email messages, Dragonfly Designs is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions. While we welcome your comments and feedback regarding Dragonfly Designs, our merchandise and our services, we do not wish to receive any confidential or proprietary ideas, suggestions, materials, or information via this site or any email connection. Please note that all your comments, feedback, ideas, suggestions, and other submissions that are disclosed or submitted to our company through Dragonfly Designs shall become and remain the property of Dragonfly Designs LLC. Any such disclosure or submission by you is a declaration of the full release of all proprietary claims and/or intellectual rights regarding your submission. However, we will not use your name regarding any such materials, information, suggestions, ideas or comments unless we first obtain your permission or otherwise are required by law to do so.
  20. Contact Information.

HOW TO CONTACT US:

Dragonfly Designs- Owner: Stacee Gillelen

55 Nursery Way

South San Francisco, CA 94080

Email: stacee@jewelrybydfly.com