Customer Care

One week before the party we will check in to obtain a final headcount. Once we’ve established the number of guests you’re expecting and any add-on services we will collect the remaining balance due prior to the party.

A Travel Fee Applies in the Following Areas & will be collected a week before the party:

We travel to the following cities at no additional charge:

• Del Mar
• La Jolla
• Birdrock
• Solana Beach
• Carmel Valley
• Pacific Beach
• University City

The following cities have a $30 travel fee:

• Cardiff
• Encinitas
• Leucadia
• Rancho Santa Fe
• Fairbanks Ranch

The following cities have a $40 travel fee:

• Poway
• Rancho Bernardo
• Escondido
• Carlsbad
• San Marcos
• Vista
• El Cajon
• Point Lom

A Travel Fee Applies in the Following Areas & will be collected a week before the party:

• San Francisco to San Mateo: No Travel Fee
• Peninsula (Foster City, Belmont, San Carlos & South of San Mateo): $30
  Redwood City, Menlo Park, Palo Alto, Los Altos, Portola Valley: $40
• Mountain View, Cupertino: $50
• San Jose, Milpitas, Saratoga, Campbell, Los Gatos: $75
• Marin County: $50
• Santa Rosa: $85
• Alameda (Berkeley, Oakland): $30
• Alameda outside of Berkeley and Oakland: $50
• Contra Costa County (Orinda, San Ramon, Danville, etc.) $75

We suggest booking a party closest to the number of children you are expecting, and then adding on additional children if needed. We confirm with you the number of party guests one week before the scheduled event.

• Cancellation For Fully Funded Camps – Camp Credit will be issued for the amount paid less 10% fee.
  • Credits can be used on any Dragonfly Designs service or product. Since we purchase supplies and procure staff in advance, we are unable to issue cash refunds.
  • Camp credit transferable to other accounts.
• Change Request Policy:

• • Transfers to a new week of camp incur a $15 Administrative change fee.
  • Change Requests for other program dates must be received in writing (via email) at least 7 days prior to your original program’s start date. All changes are subject to availability.
• Most camp classes require a Materials Kit (purchased separately). Dragonfly Designs is not responsible for missed classes or non-participation due to kit not being purchased prior to camp. There are no returns on Materials Kits.
• We do not prorate or refund tuition for days missed due to illness or injury.
• Early bird special rates are forfeited upon request to transfer.
• Any returned checks/payments incur a $20 fee.
• In the event Dragonfly Designs has to cancel, a makeup class will be scheduled.

Our Bead Bashes are perfect for girl’s night out, mother’s club gatherings, bridal showers, baby showers, fund raising activities, bachelorette parties or any other special occasion that you can think of.
 Unlike classes at beading stores Dragonfly Designs provides all the tools, supplies and instruction to create the jewelry that you’ve always wanted to know how to make. Best of all, we bring the party to you for one per person price.

You can select 2-3 pieces of jewelry to create during the 1.5 hour jewelry party. Bead stringing techniques will be taught is a fun, engaging way! It’s sure to be the party everyone will remember!

Allow Dragonfly Designs to host your next Private or Corporate Event to help you create the perfect party entertainment that all ages will love! Corporate clients will love making jewelry as a fabulous team building activity. 
We provide an amazing array of beads, clasps, charms & findings + jewelry making instruction designed with the client’s specific budget in mind; always keeping quality to the highest quality standards possible.

Jewelry making is at once stress relieving and satisfying. Your guests or employees will come away with a bonding experience and handmade creations to keep or give as a gift. Consider us to add some sparkle to your next private event or corporate affair!

As soon as you invest in us, we invest in your experience! The cost of your ticket goes directly to us purchasing materials, working with venues, and paying our lovely instructors. While we do not offer refunds, we do allow a one time transfer to a friend or to another experience date at the same venue.

TICKET TRANSFERS:
If you find you can’t attend, you can transfer your ticket to someone else so long as you notify us with said person’s name and contact information at least 24 hours before the start of the event.

CANCELLATIONS:
Alternatively, cancellations before 48 hours are eligible to be transferred to another event within a 2 month period at the same venue.

Thank you for understanding.

No problem at all! We allow for you to change your party date and/or time up to one time free of charge. Any additional changes beyond the one time will incur a $20 per change admin fee.

One week before the party we will check in to obtain a final headcount. Once we’ve established the number of guests you’re expecting and any add-on services we will collect the remaining balance due prior to the party.

A Travel Fee Applies in the Following Areas & will be collected a week before the party:

We travel to the following cities at no additional charge:

• Del Mar
• La Jolla
• Birdrock
• Solana Beach
• Carmel Valley
• Pacific Beach
• University City

The following cities have a $30 travel fee:

• Cardiff
• Encinitas
• Leucadia
• Rancho Santa Fe
• Fairbanks Ranch

The following cities have a $40 travel fee:

• Poway
• Rancho Bernardo
• Escondido
• Carlsbad
• San Marcos
• Vista
• El Cajon
• Point Lom

A Travel Fee Applies in the Following Areas & will be collected a week before the party:

• San Francisco to San Mateo: No Travel Fee
• Peninsula (Foster City, Belmont, San Carlos & South of San Mateo): $30
  Redwood City, Menlo Park, Palo Alto, Los Altos, Portola Valley: $40
• Mountain View, Cupertino: $50
• San Jose, Milpitas, Saratoga, Campbell, Los Gatos: $75
• Marin County: $50
• Santa Rosa: $85
• Alameda (Berkeley, Oakland): $30
• Alameda outside of Berkeley and Oakland: $50
• Contra Costa County (Orinda, San Ramon, Danville, etc.) $75

We suggest booking a party closest to the number of children you are expecting, and then adding on additional children if needed. We confirm with you the number of party guests one week before the scheduled event.

• Cancellation For Fully Funded Camps – Camp Credit will be issued for the amount paid less 10% fee.
  • Credits can be used on any Dragonfly Designs service or product. Since we purchase supplies and procure staff in advance, we are unable to issue cash refunds.
  • Camp credit transferable to other accounts.
• Change Request Policy:

• • Transfers to a new week of camp incur a $15 Administrative change fee.
  • Change Requests for other program dates must be received in writing (via email) at least 7 days prior to your original program’s start date. All changes are subject to availability.
• Most camp classes require a Materials Kit (purchased separately). Dragonfly Designs is not responsible for missed classes or non-participation due to kit not being purchased prior to camp. There are no returns on Materials Kits.
• We do not prorate or refund tuition for days missed due to illness or injury.
• Early bird special rates are forfeited upon request to transfer.
• Any returned checks/payments incur a $20 fee.
• In the event Dragonfly Designs has to cancel, a makeup class will be scheduled.

All of our Birthday Party Packages are appropriate for ages 5 & up, teens & tweens.

The Bling Fling 1.5 hour party package is tailored to fit your party size, either 10 or 15 participants with the opportunity to add additional participants at an added cost.

The Bling Fling Deluxe is a 1.5 hour package & includes all of the items offered during a Bling Fling and also includes colorful hair extensions, and a handmade  personalized necklace, bracelet or earrings for the Birthday Girl + the ability to order more for each participant to take home with them as an additional party favor for an additional cost.

The all-inclusive Bling Fling Super Deluxe is a 2.0-hour package & includes all of the items offered during a Bling Fling Deluxe and also includes 3 Party Hosts + a handmade personalized necklace for the Birthday Girl plus one for each participant to take home with them as an additional party favor.

The One Hour Party is a more economical version of our classic birthday packages and is short, sweet and simple. At this party, your guests will have the opportunity to make jewelry for one hour. Most guests can make 1-2 pieces on average during this party type. The MAXIMUM number of guests for this party is 9 including the birthday child. Once you reach 10 guests you must upgrade to a 1.5-hour party option with 3 party hosts.

Beaded Birthday Deluxe Personalized Jewelry:
Dragonfly Designs design staff create each personalized necklace and bring them to the party completed and gift wrapped for each guest. You, the party host, help design each piece by choosing a custom charm & crystal color for each guest.

The Birthday Party To Go is a kit specially designed to fit the needs of parties outside of our service area. Includes top quality supplies, party favor pouches, tools, and instructions.

After an introduction, we teach the children how to design a charm bracelet and then each guest is offered the opportunity to create any number of beaded projects. (Necklaces, bracelets, earrings, hair jewelry, ankle bracelets, key chains, backpack charms, sun catchers & bookmarks are some of the options that we bring to each party.) We ensure each child makes jewelry that is a perfect fit for them. Children select from a huge array of color coordinated beads made of the highest quality materials! Our sparkle savvy “Fly Girls & Guys” are available to assist with design help, bead selection and finalizing each piece with a clasp. 
Each party participant receives an organza gift pouch to store their newly handmade “party favors.” Our Fly Girls & Guys need approximately 15 minutes to set up and break down beading supplies.

We bring a huge selection of color-coordinated beads made of the highest quality materials such as Czech glass, freshwater pearls, crystals and semi-precious gems! We have a bountiful selection of all colors of the rainbow that we bring to each party.
 We encourage you to read the comments our happy customers have made about our jewelry making parties by visiting Yelp.

At Dragonfly Designs we tailor the party to the age and interest of the children we are serving. Our highly trained staff have both a background in working with children as well as extensive jewelry making knowledge. We come prepared with everything we need to make the party a fun and engaging experience for children ages 5 and up, teens and tweens.

We have found that party guests enjoy sitting together to work on their jewelry pieces. If you have a large dining room table or kitchen table that can accommodate all party guests that is ideal.
 We bring lots of beads, so the more table space that we have available the better, however we will work with what space you have!
  “Fly Girls & Guys” also need a separate but adjacent surface to complete the childrens projects & display all of the beads, charms & jewelry making options. A separate countertop or foldable table works well for this purpose. Our hosts also appreciate 1 chair. We can fill a 6′ table alone with all the beads and choices that we bring!

No. Customers may use one coupon per transaction, as long as the coupons do not state otherwise. Combining (also known as stacking) two or more coupons per item is not allowed.

Drive through Drop off & Pick up:

• Dragonfly Staff Stand with Dragonfly Designs Logo Signage in the white zone (see photos) from 8:45 – 9:00am for Drop off

• Dragonfly Staff Stand with Dragonfly Designs Logo Signage in the white zone (see photos) from 3:00 – 3:15pm for Pick up

• Outside of these hours families will need to find parking & walk their children in to the classroom

• Look for our friendly staff wearing Dragonfly Designs black t-shirts & holding signage – they will be escorting your child to camp each day between the hours of 8:45-9:00am & 3:00-3:15pm.
• Drop off and pick up will take place on Hickory Street. Please drive all the way forward past the crosswalk to access the drive through pick-up/drop-off in the Hickory Street alleyway.
• If you arrive outside of these hours, please plan to park and walk your child into the school to pick up/drop off. Our camp classroom location will be sent with your reminder email.

• Please plan to park & walk your child into camp.
• Camp is located in the white door on your right hand side of the home as you approach the walkway to the front door.

The Dragonfly Designs team understands that, while lice are not necessarily known to significantly spread disease, their presence can be severely disruptive to an enriching learning environment. Therefore, we have implemented a “no nits” policy, in which children who are found to have nits or lice in their hair are to be dismissed from the classroom until the infestation has been resolved. Children who are found to have nits or lice present will be quietly and calmly removed, and the parents notified immediately. Dragonfly Designs will maintain strict confidentiality of the child’s condition. However, if it becomes clear that the infestation has spread to other children, parents will be notified that has occurred. For further guidance on the prevention and treatment of lice, we recommend referring to the Center for Disease Control (CDC) guidelines found at https://www.cdc.gov/parasites/lice/head/treatment.html.

For the health and safety of our students and staff, we ask that you not send your child to camp if he/she has or had a fever or diarrhea in the past 24 hours, has an active cough, frequently needs to blow their nose or has any other contagious illness.

When you keep your child at home at the first sign of a communicable disease, you are protecting your sick child from other health problems. You are also protecting other children and staff from exposure to the disease. If your child becomes ill with a communicable disease, contact your doctor to determine proper care and then notify Dragonfly Designs.

It is in the best interest of your child’s well-being to keep them home if they are in an infections state.

A sick child cannot participate effectively in camp in a meaningful way. Keeping a sick child home prevents the spread of illness in the camp community and allows the child an opportunity to rest and recover. The CDC recommends that you stay home for at least 24 hours after your fever is gone (without the use of a fever-reducing medicine). If in doubt, please keep your child home an extra day.

Not to worry! We collect any unclaimed items at the end of the week and bring them to our Studio location in South San Francisco where we hold on to them. Every week of camp on Friday you will receive an email with photos of the lost and found items at camp that week. Please reply to the email with what your child may have left behind and we’ll arrange a way for you to either pick it up or we’ll be happy to ship smaller items.

• Please bring a check made payable to Dragonfly Designs for any remaining balance due to the 1st day of camp.
• Dress your child in layers as the weather in the Bay Area can be unpredictable.
• Have children dress in comfortable clothes appropriate for movement & “making a mess.”
• Bring a bagged lunch to camp each day. Please do not bring nuts of any sort to camp. (Healthy snacks will be provided by Dragonfly Designs)
• Bring sunscreen, water bottle, hats & jackets for outdoor play.
• Please let us know if your child has any allergies.
• Label any prescription medication & provide clear instructions to staff.
• Label all removable personal belongings
• Please be on time to pick up your child. After 3:15 pm parents pay for aftercare at $10.00/hour. Aftercare ends at 6:00 pm – there is a $1.00/minute charge after 6 pm pickups; payable at pick up on late days.

Our Lead Camp counselors are permanent year-round employees of Dragonfly Designs who teach in our afterschool enrichment programs & host parties. Our wonderful staff are college educated & comply with California standards for working on school campuses including TB testing & background checks through DOJ & FBI.

Yes, before and aftercare are always taught in English, not in the target language of our immersion camps.

This camp is ideal for students already attending a Chinese immersion school, Mandarin classes or Spanish classes in the San Francisco Bay Area, and that are looking to practice their skills during school breaks. Our experienced instructors are native speakers, fluent in either Spanish or Mandarin and have been teaching art, textiles & jewelry making classes in the target language with Dragonfly Designs in afterschool enrichment classes.  They will expertly lead students through art projects in the target language to enhance language skills and comprehension while having fun crafting art, textiles & jewelry! These camps are ideal for boys & girls, ages 5 and up!

Yes! A typical day includes a variety of tasks to keep kids active. In addition to art, textiles & jewelry making they also will have time for yoga and outdoor free play time!

We group children by age & ability level & tailor projects to ensure they are developmentally appropriate & fun! So yes!

Our teacher to student ratio does not exceed 10:1 and is often much lower.

We will provide a healthy snack but we ask the parent to provide a lunch. We have a no nuts policy at our camps and classes so please be sure to never bring nuts of any kind with your child’s lunch.

The adult jewelry making kit and children jewelry making kits are similar, but we select charms and beads to be more appealing to either adults or children depending on your buying choice.

All coupons must be entered during checkout and time of purchase. Coupons cannot be applied to previous purchases.

No. Customers may use one coupon per transaction, as long as the coupons do not state otherwise. Combining (also known as stacking) two or more coupons per item is not allowed.

• Cancellation For Fully Funded Camps – Camp Credit will be issued for the amount paid less 10% fee.
  • Credits can be used on any Dragonfly Designs service or product. Since we purchase supplies and procure staff in advance, we are unable to issue cash refunds.
  • Camp credit transferable to other accounts.
• Change Request Policy:

• • Transfers to a new week of camp incur a $15 Administrative change fee.
  • Change Requests for other program dates must be received in writing (via email) at least 7 days prior to your original program’s start date. All changes are subject to availability.
• Most camp classes require a Materials Kit (purchased separately). Dragonfly Designs is not responsible for missed classes or non-participation due to kit not being purchased prior to camp. There are no returns on Materials Kits.
• We do not prorate or refund tuition for days missed due to illness or injury.
• Early bird special rates are forfeited upon request to transfer.
• Any returned checks/payments incur a $20 fee.
• In the event Dragonfly Designs has to cancel, a makeup class will be scheduled.